Overview

The Support section also contains records for Impressions and Offers and Prizes obtained from a specific user and device.

Support Functions

Customer Support

Click on the menu in the upper right corner
Click on Settings
Click on Customer Support (under Advanced Settings)
Select a filter mode (Pin, Email or Prize Code)
Enter the necessary information in the search field

Term	Description
Support Pin	The Support Pin is located in the application under "My Account" (this is accessed through “Update Profile”)
Email	Email Is found under "My Data" (under the "more" tab)
Prize	The Prize code is the code that the end user receives when they have won a prize. The prizes are stored in the virtual wallet within the application

Click Enter or the search button to continue
The user's profile will appear if they are registered in the system.

User Details

Term	Description
ID	The number associated with the user
GDPR Compliant	This indicates whether or not an account is GDPR compliant within the ACTV8me platform
Aid	ACTV8me Unique identifier assigned to a user record
Migrated	This indicates that an account was migrated from the ACTV8me legacy system (prior to the current version of the application.*)
Client ID	Identifier for the particular client to which the user belongs
Application ID**	Identifier for the application to which the user belongs
Admin	Indicates whether the user is an Admin or an end user
Username Hash	Holds the hashed valued of the account’s username
Login Method	Indicates the login method for the account. The available login methods are: “email”, “Facebook” or “syndicated”
Created By	Id of the admin user who created the account
Gender	Sex of the user (male or female)
Birth Year	The birth year of the user
Last login	Last login to the account
Created At	Date that the account was created
Updated At	Date that the account was last updated
Deleted At	Date that the account was deleted
Validate Token	Token that gets sent to a user for account validation purposes
Validated	The validation of the account
Validated At	Date that the account was validated at
Deactivated	Date that the account was deactivated at
Country of Origin	Country where the device is registered
Support Pin	Pin number associated with the account
Privacy Enabled	Indicates whether or not the user has opt-out of the user data collection provided by the ACTV8me platform
Multi Factor Auth	Indicates whether or not the user has enabled multi-factor authentication
Opt in Privacy	Indicates that a user has enabled user data collection
Opt in Email	Indicates that a user has enabled email notifications

Actions

Term	Description
Scratcher	Use the drop-down arrow to select what to reset then click Reset Scratchers
Delete Account	Deletes the user's account
User Id	Identity of the user within the system

Device Details

Term	Description
ID	Number associated with the device within the dashboard
UUID	Universal Unique Identifier for the device
Application ID	The id of the application connected to the device
Application Version	The version number of the application
User agent	The software agent being used on the device
Manufacturer	The manufacturer of the device
Identifier	Unique number associated with the device
Model	Model number of the device
OS name	The name of the Operating Software
OS version	Operating Software version number
SDK version	Version number of the Software Development Kit
Locale	Language and country/region of the device
Placemark	The predefined location of the device
Carrier Name	The specific carrier of the device
Created	When the device was created
Updated	When the device was last updated
Deleted	When the device was deleted
Location	Location of the device

Category and Tags

Term	Description
Categories	Holds a list of categories associated with an end user
Tags	Holds a list of tags associated with an end user

Impressions

Impressions are the number of times the content is displayed, regardless of whether or not it was engaged with by the user.

This section shows all the information about impressions for the specific user.

Wallet

The section within the application that holds Content (Offers, Prizes) that the user has saved

This section shows all of the items that are saved in the user's virtual wallet.

Prizes

This section shows all the prizes that the user has won.